910
909
908
907
906
905
904
903
902
901
900
899
898
897
896
895
Hundreds more episodes over here...
Customer Empathy with Alex Allwood
Customer Empathy is a powerful human resource for positively impacting customer experience excellence. Alex Allwood outlines her customer-centric framework, methods and tools to switch on and scale customer empathy that can be used to solve the common customer experience management problems of low organizational commitment, poor alignment of cross-functional teams, and competing agendas and priorities.
This episode sponsored by CBT Nuggets and Couchbase
