Hanselminutes Podcast by Scott Hanselman

The Hanselminutes podcast

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Customer Empathy with Alex Allwood

Customer Empathy with Alex Allwood

Show #786 Apr 29 2021 Podcast Player with Transcript Help edit or fix transcripts here!

Customer Empathy is a powerful human resource for positively impacting customer experience excellence. Alex Allwood outlines her customer-centric framework, methods and tools to switch on and scale customer empathy that can be used to solve the common customer experience management problems of low organizational commitment, poor alignment of cross-functional teams, and competing agendas and priorities.

This episode sponsored by CBT Nuggets and Couchbase

CBT Nuggets
Couchbase
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